Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 279

Higher Education IT Pulse Study from TeamDynamix Reports Campuses Focused on Engagement and Student Experience

Posted by fidest press agency su sabato, 12 maggio 2018

The 2018 TDX Higher Ed Market Study from TeamDynamix has been released and the results indicate college and university information technology departments will focus more on creating a unified student experience. Typically, a “unified student experience” results in initiatives to improve student portals, make it easier to share information, and improve efficiency in IT departmental responses to service requests from all campus departments from Facilities to Residential Life. Click to Tweet.The 2018 TDX Higher Ed Market Study surveyed 104 IT leaders from college campuses ranging in size from 5,000 to 50,000 students. Key findings include:
45 percent of study participants have an initiative to roll out one service platform across IT, Facilities, Residential Life, Human Resources, and other departments.
Managing projects and specific work requests will no longer occur in isolation as 50 percent of the participants report bringing project portfolio management and service management together on one platform.
In evaluating effectiveness of student portals, participants gave student portals 2.77 stars out of 5 and identified that areas of improvement include creating better workflow and automation behind the portal as well as using one portal across campus.
Read more from higher education CIOs who discuss their perspective on the one-campus, one-portal approach at Palm Beach State College (commentary) and the student-centered approach to IT at Bridgewater State University (commentary).A recent New York Times article reported that “a little less than half of the nation’s students graduate in four years; given two more years to get the job done, the percentage rises to only about 60 percent.” Retention is a major focus of conversations about creating student engagement, which can help improve graduation rates. A student who has ongoing IT issues or, for example, must inquire multiple times about financial aid is essentially sending up red flags that the IT system is not meeting their needs. These red flags can be valuable data points for the campus IT department, however, are just one component of evaluating engagement.

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