Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 31 n° 321

Kore.ai Figures Among IDC Innovators in Conversational AI Software Platforms Space

Posted by fidest press agency su domenica, 2 settembre 2018

Kore.ai Inc., a pioneer in building conversational AI solutions for the enterprise sector, has been named as an “IDC Innovator” in a recent study published by market research firm International Data Corporation (IDC). The IDC Innovators report tracks vendors (under $100 million in revenue) offering conversational AI software platforms that are innovative, groundbreaking or present an interesting business case.Conversational AI is being widely adopted by global enterprises across industries to drive customer service, productivity and employee engagement. Applications built on platforms such as Kore.ai’s use natural language processing, speech recognition and dialog technologies to respond to queries, offer advice, look up data and process information. Known as chatbots or intelligent virtual assistants (IVAs), these applications enhance user experience, automate tasks and can be deployed on multiple channels across web, mobile, social and IVR interfaces.Speaking on the occasion of releasing this study David Schubmehl, research director, Cognitive/Artificial Intelligence Systems at IDC said: “Conversational AI-based applications are being increasingly used by many types of organizations as an addition or replacement for more traditional interaction patterns, including human agents, web/mobile interfaces, IVR and live chat. Organizations are undertaking projects developing the conversational agents based on the use of conversational AI platforms like the ones profiled in this report.”
Kore.ai combines an enterprise-grade, end-to-end conversational AI platform (available on-premise and cloud) for building secure, smart, conversational and quick-to-market bots for enterprises. It offers an intuitive bot building tool, and is equipped with a proprietary, multi-pronged NLP engine to deliver comprehensive natural language processing capabilities. Kore.ai offers robust security controls and administration controls as part of its platform.
“It’s one of the most comprehensive conversational AI platforms in the market, bolstered by powerful dialog management capabilities to deliver a truly conversational and personalized experience,” Koneru observed.

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