Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 220

Theatro Enters the Gaming and Hospitality Market with Deployment at the New Coyote Valley Casino

Posted by fidest press agency su sabato, 12 ottobre 2019

Theatro, the leader in voice-controlled mobile platforms for hourly service employees, today announced that the new Coyote Valley Casino in California’s Mendocino County has implemented Theatro across its gaming floor, restaurants, and hospitality areas. This new connectivity between all Coyote Valley team members, departments, leadership, and enterprise systems enhances their ability to provide a differentiated level of service to guests through improved team collaboration, efficiency, and managerial effectiveness.In the past, casino staff had to rely on legacy communication systems, including two-way radios, overhead paging, and walk-to-talk for support on the floor. Yet these approaches are inefficient, disruptive, and hinder a user’s ability to deliver outstanding guest service—an unacceptable outcome given today’s increasingly sophisticated consumers. Theatro’s in-ear Intelligent Voice Assistant gives hourly service employees “heads up, hands-free” connectivity that allows them to leverage not only the collective knowledge and support of their teammates, but also critical information housed in enterprise systems.Casinos continue to attract a broad range of visitors who come seeking a full, immersive casino experience featuring gaming, dining, and entertainment. To meet these increasing expectations, Coyote Valley Casino turned to Theatro’s mobile technology to empower their staff with a platform that could help them respond to requests faster and more effectively. “Opening a new, full-service casino means we have to be able to deliver a rewarding and engaging experience to every guest on day one,” said Gary Murrey, general manager, Coyote Valley Casino. “No other vendor could ensure that every member of our floor staff and management team can effectively fulfill our customer promise right away like Theatro. Theatro has enabled us to build an engaged and informed workforce that defines the environment we want every guest to enjoy.”


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