Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 31 n° 344

ThousandEyes Introduces Collective View of Global Internet Performance

Posted by fidest press agency su domenica, 17 novembre 2019

ThousandEyes, the Internet and Cloud Intelligence company, today unveiled Internet Insights(™), the only collectively powered view of global Internet performance. Internet Insights(™) analyzes common points across billions of service delivery paths in real-time to identify where business-impacting Internet outages are occurring. These insights enable enterprises and service providers to immediately see issues that directly or indirectly impact their users, accurately measure their scope, accelerate the remediation process and confidently communicate what’s causing service issues to their customers and employees.“Whenever a customer is having an issue with our service, even if we can definitively say the issue isn’t in our code or in our direct Internet service delivery path, it’s still our problem because it’s affecting our customer’s experience,” said David Mann, technology officer at a global education company. “That’s why it’s important to be able to see beyond our own service delivery paths and gain intelligence from the collective view of what’s happening on the global Internet, so we can help our customers pinpoint where the issue is, even when it’s not ours. We would never be able to do that without a collective intelligence solution like Internet Insights.” “Being able to look beyond our own view of the Internet to instantly verify if the issue is unique to us, or if it’s a larger issue impacting others is incredibly useful information to have when an application performance issue is impacting our customers or employees,” said Oleg Onatzevitch, vice president in the enterprise network services group at one of the largest multinational investment banks. “That data allows me to immediately escalate the conversation with the service provider that’s causing the issue because I can show them it’s not just us, but their issue is impacting several other major businesses too. It helps them effectively prioritize issue remediation, and it helps us be able to confidently communicate what’s going on to our customers, which is a win-win for everyone.”

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