Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 15

Virtusa Improves Field Force Worker Efficiency with Augmented Reality and AI

Posted by fidest press agency su lunedì, 9 dicembre 2019

SOUTHBOROUGH, Mass., (GLOBE NEWSWIRE) Virtusa Corporation (NASDAQ GS:VRTU), a global provider of digital strategy, digital engineering, and IT services and solutions that help clients change and disrupt markets through innovation engineering, today announced new capabilities, including augmented reality (AR) based test and diagnostic capabilities to improve the efficiency of field force workers and help them improve customer service while reducing average handling time.Traditional Communications Service Providers (CSPs), wireless providers, internet, cable, and satellite operators, along with other managed service providers, typically have a large contractor-based field force that must be trained to diagnose and make repairs using a massive portfolio of products and equipment. Virtusa’s Smart Field Force Management Platform addresses these issues by helping technicians quickly locate problems with minimal training. Using AI, the platform provides guided resolution paths for frequently encountered issues. The application is able to automatically co-relate and initiate diagnostic tests based on the type of issues reported. Using machine learning, the system is being trained to recognize 20,000 different devices. This allows field engineers to diagnose problems with minimal training. Automated job closure notes allow better capturing of issue resolution in the field, which in turn enables better analytics for the product teams to improve product performance and capability over time. Using the new Virtusa Smart Field Force Management Platform, CSPs can expect: More Efficient Workforce – Using route optimization and remote test and diagnostic capabilities to reduce field operations by 60 percent, while delivering 30 percent improvement in service engineer efficiency by identifying the main fault location and common faults.

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