Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 33 n° 335

Posts Tagged ‘aspect’

MEPs stress the social aspect of the new EU Directive on adequate minimum wages

Posted by fidest press agency su lunedì, 2 novembre 2020

Improving living standards and increasing social convergence are the main aims of the EU Directive on adequate minimum wages, said Commissioner Schmit to MEPs.Jobs and Social Rights Commissioner Nicolas Schmit today discussed the new Directive on adequate minimum wages in the European Union with the European Parliament’s Employment and Social Affairs Committee. This new proposal calls on member states to promote collective bargaining on wages and to establish clear criteria for setting minimum wages.Questioned about the enforcement of this directive and its guidelines, Commissioner Schmit reassured MEPs that this proposal does not oblige member states to introduce statutory minimum wages, nor does it try to set a common minimum wage: “it is just creating a framework for higher minimum wages in member states”.Regarding the criteria for setting the minimum wage, MEPs asked Commissioner Schmit about the benefits and consequences of using productivity to establish minimum wages. The Commissioner reiterated the importance of productivity and said that wages should not lag behind productivity, as “wages have not followed productivity increases”.Several Members were concerned about member states being required to take action if their collective bargaining coverage is less than 70%. This would interfere with national systems, MEPs said, especially in the Nordic countries, where collective bargaining is ensured exclusively by trade partners. The Commissioner reassured MEPs that this proposal is simply a basic legal principle and that the Commission would not radically change national systems. Regarding the scope of this directive, several MEPs expressed their concern about atypical workers, people outside the labour market, and employees who are not . Commissioner Schmit stated that this proposal applies only to contracted employees and that the situation of workers without a contract needs to be addressed through other measures. Furthermore, member states who only have should encourage social partners to extend to people that are still not covered by it, he added.The Commissioner stressed that the practical impact of this directive could not be measured in the short-term, but rather the medium- to long-term. The Commission therefore proposes that an effective monitoring system be established, with annual reports assessing the evolution of wages and minimum wages in member states.On the topic of inequalities, MEPs highlighted the gender pay gap, stressing that the majority of low-wage earners (1 in 6 EU workers) are women. The Commissioner repeated that increasing minimum wages would benefit women and help close the gender pay gap.

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Aspect Software Announces Cloud Contact Center v19

Posted by fidest press agency su lunedì, 7 ottobre 2019

Today Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Center as a Service system. Built on its next-generation Aspect Via® platform, this release includes customer-driven capabilities and enhancements for both Contact Center and Workforce Optimization suites.Cloud Contact Center v19 enables agents and supervisors to deliver better customer experiences by supporting a wide variety of real-time insights into an agent’s skillset, comparing initial agent skills to the actual competencies required for each contact, then delivering up the best fit for that customer engagement.The release includes tools to help supervisors stay on schedule and analyze intra-day activities, including enhanced employee data regarding time spent in or out of adherence, real-time alarms, analysis of historical adherence trends and improvements to all notification modules that use this data.Other major enhancements in v19, include:
Integrated Workforce Management Mobile application
Omnichannel email search, monitoring and reassignment
Increased rule precision and more granular compliance auditing based on customer consent and preference, combined with callback and exclusion controls
Microsoft LUIS Natural Language Understanding (NLU) support
Hotspot Analytics that deliver actionable developer insight for tuning chatbots/IVR
Performance Management Coaching and Gamification rewards and metrics updates
Additional APIs for, Dynamics and other integrations
Scalability improvements, supporting very large contact centers with over 5000 simultaneous agents
TLS/SRTP Encryption Technology secures the voice path between Aspect Cloud and the Call Center – all the way to the agent’s phone. Eliminates the need for dedicated VPNs, reducing complexity and improving reliability.
Rich training and gamification features in this release support both positive and negative assessment and paths for improvement, as well as support for automated coaching.
The modernized UI is optimized to provided easy intuitive navigation, search functions, and user favorites to quickly access high frequency functionality for customer engagement that empowers employees to perform at their very best.

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“Technical Aspects of a Leased Asset 2020”

Posted by fidest press agency su sabato, 14 settembre 2019

Amsterdam, Netherlands – April 21, 2020 conference has been added to’s offering.This one day seminar will discuss the growing role of aircraft and engine leasing to worldwide airline’s fleets with an in-depth look at the maintenance issues and trends in technical aspects of aircraft leases. It will provide a practical look at the difficulties and challenges of maintenance issues including how to estimate the right reserve rates for airframes, engines, property defining Overhaul and Shop Visit. The seminar will encourage interactive debate and will include the various perspectives of those key personnel involved in the industry who have an in depth hands-on knowledge and experience to enable the participant to gain a better grasp of the Technical Aspects of a leased asset. For more information about this conference visit

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