Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 279

Posts Tagged ‘augmented’

Virtusa Improves Field Force Worker Efficiency with Augmented Reality and AI

Posted by fidest press agency su lunedì, 9 dicembre 2019

SOUTHBOROUGH, Mass., (GLOBE NEWSWIRE) Virtusa Corporation (NASDAQ GS:VRTU), a global provider of digital strategy, digital engineering, and IT services and solutions that help clients change and disrupt markets through innovation engineering, today announced new capabilities, including augmented reality (AR) based test and diagnostic capabilities to improve the efficiency of field force workers and help them improve customer service while reducing average handling time.Traditional Communications Service Providers (CSPs), wireless providers, internet, cable, and satellite operators, along with other managed service providers, typically have a large contractor-based field force that must be trained to diagnose and make repairs using a massive portfolio of products and equipment. Virtusa’s Smart Field Force Management Platform addresses these issues by helping technicians quickly locate problems with minimal training. Using AI, the platform provides guided resolution paths for frequently encountered issues. The application is able to automatically co-relate and initiate diagnostic tests based on the type of issues reported. Using machine learning, the system is being trained to recognize 20,000 different devices. This allows field engineers to diagnose problems with minimal training. Automated job closure notes allow better capturing of issue resolution in the field, which in turn enables better analytics for the product teams to improve product performance and capability over time. Using the new Virtusa Smart Field Force Management Platform, CSPs can expect: More Efficient Workforce – Using route optimization and remote test and diagnostic capabilities to reduce field operations by 60 percent, while delivering 30 percent improvement in service engineer efficiency by identifying the main fault location and common faults.

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“Augmented Analytics: Future of Business Intelligence”

Posted by fidest press agency su mercoledì, 9 ottobre 2019

The report has been added to ResearchAndMarkets.com’s offering.Augmented analytics technology leverages machine learning (ML)/artificial intelligence (AI) and natural language generation (NLG) to enhance data analytics process by automating data analysis and sharing the insights in a intuitive visual format.The technology is primarily aimed at empowering non-technical/non-data scientist users to effectively perform data analytics on their own without any data skills. The users can easily derive insights from augmented analytics solutions by just simple drag and drop or with a single click of a button which will boost productivity. The other objective of the technology is to free up technical analysts and data scientists from running routine and basic reports, empowering them to charge ahead and tackle more complex queries and data science projects.

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