Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 33 n° 348

Posts Tagged ‘contact’

Avaya Expands Platform Choice for Its Market-leading Contact Center Solutions With Microsoft Cloud

Posted by fidest press agency su martedì, 8 ottobre 2019

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Microsoft today used GITEX Technology Week 2019 to announce that they will join forces to bring contact centre services to the cloud.Avaya IX-CC, a next generation Contact Center as a Service platform, will be available on Azure, hosted in Microsoft’s cloud data centres in Abu Dhabi and Dubai. The service will be introduced initially in the Arab Gulf region with plans to expand the offer to other global regions in the future.The two companies are working to integrate the market-leading Avaya IX-CC platform with Azure. The Avaya IX-CC next generation Contact Center as a Service platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.
Zeus Kerravala, Principal Analyst at ZK Research, said: “The contact center market continues to evolve quickly putting pressure on organizations of all sizes. The cloud offers companies a fast path to a modernized, Omni-channel solution. However, one size does not fit all when it comes to cloud contact center.” The announcement was made at a special event today during the 39th GITEX Technology Week, Ahmed Helmy, Chief Technology Officer from Avaya International and Sherif Tawfik, Executive Director – Channel, Alliances, Startups and SMEs at Microsoft UAE, were on hand to explain how customers across the region – and soonafter, the world – would be able to accelerate digital transformation, engaging customers, empowering employees, optimising operations and reinventing business models, through the power of CCaaS.

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Aspect Software Announces Cloud Contact Center v19

Posted by fidest press agency su lunedì, 7 ottobre 2019

Today Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Center as a Service system. Built on its next-generation Aspect Via® platform, this release includes customer-driven capabilities and enhancements for both Contact Center and Workforce Optimization suites.Cloud Contact Center v19 enables agents and supervisors to deliver better customer experiences by supporting a wide variety of real-time insights into an agent’s skillset, comparing initial agent skills to the actual competencies required for each contact, then delivering up the best fit for that customer engagement.The release includes tools to help supervisors stay on schedule and analyze intra-day activities, including enhanced employee data regarding time spent in or out of adherence, real-time alarms, analysis of historical adherence trends and improvements to all notification modules that use this data.Other major enhancements in v19, include:
Integrated Workforce Management Mobile application
Omnichannel email search, monitoring and reassignment
Increased rule precision and more granular compliance auditing based on customer consent and preference, combined with callback and exclusion controls
Microsoft LUIS Natural Language Understanding (NLU) support
Hotspot Analytics that deliver actionable developer insight for tuning chatbots/IVR
Performance Management Coaching and Gamification rewards and metrics updates
Additional APIs for, Dynamics and other integrations
Scalability improvements, supporting very large contact centers with over 5000 simultaneous agents
TLS/SRTP Encryption Technology secures the voice path between Aspect Cloud and the Call Center – all the way to the agent’s phone. Eliminates the need for dedicated VPNs, reducing complexity and improving reliability.
Rich training and gamification features in this release support both positive and negative assessment and paths for improvement, as well as support for automated coaching.
The modernized UI is optimized to provided easy intuitive navigation, search functions, and user favorites to quickly access high frequency functionality for customer engagement that empowers employees to perform at their very best.

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“India Contact Lenses Market 2019-2025”

Posted by fidest press agency su domenica, 1 settembre 2019

The report has been added to’s offering.The India contact lenses market is expected to display an upward trend and is estimated to grow at a CAGR of 7.05% in terms of revenue over the forecast duration of 2019 to 2025.The young population of India has formed a vast consumer base for contact lenses in the country. The higher adoption of contact lenses amongst consumers will also lead to increased awareness about contact lens hygiene practices.With current players investing in generating awareness regarding the usage of contact lens solutions, and new players entering, the category could grow at a great pace in the coming years. The primary restraint for the growth of the market in India is due to most Indian consumers remaining skeptical of the usage of contact lenses, and also finding it to be costlier than spectacles.The major competitors in the India contact lenses market are Purecon Lenses Pvt. Ltd., Ciba Vision Corp., Pari Vision Care Pvt. Ltd., Johnson & Johnson and Bausch & Lomb Eyecare (India) Pvt. Ltd.

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The European Croatia rally unveiled

Posted by fidest press agency su venerdì, 11 febbraio 2011

The promotion in the FIA European Championship calendar – of which it will be the third seasonal round after the 1000 Miglia in Italy and the Elpa in Greece – has given even more enthusiasm to the organizers of the Croatia Rally, who have prepared for the 2011 edition an even more interesting, meaningful and complete event. The 2011 Croatia Rally 2011 has been designed to offer not only a selective and attractive route for the drivers, but also to give them the maximum exposure, mediatic return and direct contact with the public, and it will turn one of the most followed and important competitions in Croatia also in a non-sporting event. In fact, the rally will have its service area in the pedestrian zone in the very centre of the town of Rijeka : a clear sign of the expectation and passion surrounding the event, and of the interest which the local authorities have towards it . The new format of the race, which will see the town of Rijeka host the start, finish and logistic headquarters from May 19th to 21st, is already available, together with most of the detailed information, on the event website

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Destroyed two bomb in the North Sea

Posted by fidest press agency su mercoledì, 20 Maggio 2009

bombPortsmouth based mine countermeasures vessel, Hms Brocklesby destroyed a World War Two bomb in the North Sea this morning (May 19).  A large plume of seawater marked the detonation following the disposal operation.  The Hunt Class vessel is operating with the Standing NATO Mine Countermeasure Group 1 SNMCMG1 under the command of Cdr Henrik Rasmussen in the Danish vessel HDMS THETIS. The Group of ships are actively hunting for historic ordnance for both training and safety purposes.   Three Mine Countermeasures Vessels are currently taking part in the disposal operations.  Dutch and Belgian ships have also disposed of bombs in the last 24 hours and HMS BROCKLESBY has confirmed that another contact reported by a fisherman is a bomb, by using their highly successful underwater inspection and mine disposal vehicle SEAFOX. Lt Cdr Tom Tredray Commanding Officer of HMS BROCKLESBY said: There is a large amount of Second World War explosives in the North Sea and the aim of this operation is to reduce the risk to seafarers, particularly fishermen who run the risk of hauling up explosives in their nets.  As a side benefit, it also provides good training for my team in mine disposal techniques, helping us to maintain a good level of operational capability as part of NATO’s high readiness Mine Countermeasures force.” (photo bomb)

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15th Anniversary of the violence against women act

Posted by fidest press agency su mercoledì, 22 aprile 2009

April 22nd, at approximately 11 AM Vice President Biden will attend a Symposium celebrating the 15th Anniversary of the Violence Against Women Act (VAWA) at Georgetown University Law Center. The Vice President will be presented with The Legal Momentum Hero Award for initiating and championing the Violence Against Women Act. The Vice President will give remarks. This event is Open Press but RSVP is required.

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