Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 31 n° 301

Posts Tagged ‘Customer relationship management’

Cloud-based Veeva CRM Now Deployed in Over 20 European Countries

Posted by fidest press agency su mercoledì, 16 Mag 2012

Barcelona, Spain and Philadelphia, (PRNewswire) With its 4th Annual Global Customer Summit kicking off this morning in Philadelphia, Veeva Systems announced dramatic growth of cloud-based Veeva CRM throughout the continent. Since Veeva’s official expansion into Europe in April 2010, the company has delivered the advantages of cloud computing to more than 35 life sciences companies across 20+ different European markets. When all current deployments are complete, there will be over 30,000 European pharmaceutical representatives using Veeva CRM to better manage their relationships with customers. To support its large user base, Veeva has opened major offices in Barcelona, Budapest and Paris and, along with a network of strategic partners, currently has more than 200 certified Veeva Administrators to implement and support the cloud-based CRM solution in Europe.
Veeva’s European customers include dozens of emerging biotechs and specialty companies as well as ten of the Top 20 global pharmaceutical companies. Key global customers include Astellas Pharma, Boehringer Ingelheim, Daiichi Sankyo, Eli Lilly, and Novartis; key specialty leaders include Actelion, Grünenthal, LEO Pharma, and Stallergenes; and small and medium-sized customers include Human Genome Sciences, Iroko Cardio, Mundipharma, and Pharco Pharma.
Veeva’s success in Europe and elsewhere around the world is due in part to an industry-specific product that is designed to easily meet regional and local needs. Most notably in Europe, Veeva has integrated unique order management and data connector tools into the product. Veeva CRM now includes online and offline order management capabilities such as pricing optimisation engines and other point-of-sale tools to enable European sales reps to place orders directly from pharmacists during the call even without an internet connection. Also, Veeva CRM’s pre-built HCP data connector tool accelerates customers’ ability to integrate with any of the top physician data providers. Thanks to multitenant cloud technology, Veeva CRM’s data connector makes it easy to add new or switch data sources using just straightforward point-and-click design.
According to Kevin Crowe, associate director of marketing and sales operations at Human Genome Sciences Europe, “There is no other solution like iRep for Pharma. Having our CRM and CLM capabilities integrated on the iPad is extremely powerful. It will remodel how our commercial teams operate by providing them with accurate, rich, timely customer information on the go, and on a display that appeals to physicians.”
Veeva’s dramatic growth in Europe accompanies a record-breaking year for the company on a global scale – Veeva grew customers, deployed users, and employees each by over 100% in 2011. Eric Newmark, program director with IDC Health Insights, which recently published its “Vendor Assessment: 2011 Top 10 Life Science Software Vendors” report concludes, “Veeva is currently the fastest-growing vendor in the sales and marketing space.”
Veeva Systems is the leader in cloud-based business solutions for the global life sciences industry. Committed to innovation, product excellence and customer success, Veeva has over 150 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. Founded in 2007, Veeva is a privately held company headquartered in the San Francisco Bay Area, with offices in Philadelphia, Barcelona, Budapest, Paris, Beijing, Shanghai and Tokyo. For more information, visit http://www.veevasystems.com.

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Ameyo Improves Agent Productivity of Acer Australia for Inbound Support Process

Posted by fidest press agency su mercoledì, 18 aprile 2012

Gurgaon, India, (PRNewswire) Acer Australia, a globally renowned provider of consumer electronics chooses Ameyo to empower its inbound process. The former required a solution to efficiently handle all interactions from customers and its wide-spread channel partner network through providing the right information to its agents in a unified screen for fast query resolution.Speaking about the solution, Mr. Dan Balachandra, Head of IT, Acer Australia says, “We were looking for a solution that could integrate with our backend system to provide appropriate information to agents, thus maximising their productivity, something which our previous solution was not forthcoming with. Providing our customers and channel partners fast and quality support can be a daunting task if our agents have to access disparate applications at the same time and, towards this, Dristhi provided us with a comprehensive technology that integrated seamlessly with the ticketing system of the back-end CRM, and displaying a unified interface to our agents. Furthermore, the implementation of Ameyo’s statistics wallboard allowed for real-time monitoring of key performance indicators. These solutions together with the project management expertise of the Dristhi team enabled an effective transitioning of the system.”
Agent productivity was a crucial requirement for the consumer electronics giant. Their process worked on addressing queries in multiple regions as well as with customers and channel partners. Different segments have different requirements for support activities and this extended to prioritising customer types for fast query resolution. Ameyo was implemented over the previous solution for its capability in addressing the specific business requirements of Acer Australia which included unification of disparate systems, IVR, CTI, ACD, Reporting and Voicelogging among others. The solution provided the company with enhanced agent productivity, real-time monitoring of performance levels and allowed management to make changes when required.
Acer, headquartered in Taiwan utilises a multi-brand approach to provide unique characteristics to cater to different needs in the PC market which has spanned across the globe including Australia. This is reinforced with a sustainable and profitable channel partner network model, resulting in widespread global distribution, bringing people and technology closer. The company provides unique value-addition to its products, specifically establishing a green supply chain in collaboration with its suppliers.
:Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging unified communications (IP telephony, unified messaging, conferencing, presence management, and application collaboration), SOA, and SaaS. Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

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IBS Group Consolidates Full Control Over its IT Services Segment

Posted by fidest press agency su venerdì, 17 febbraio 2012

Ramsey, Isle of Man (PRNewswire) IBS Group has completed an acquisition of 14.09% shares in the IT services segment, consolidating its full control. IBS is a leading provider of IT Services in Russia, with 7% market share and a strategic focus on business application implementation, where it holds 18% of the market. Its core line of business is complex project implementation in IT services and IT consulting for major Russian and international corporations and the public sector, including 39 of TOP-50 Russian companies. The company builds and secures long-term customer relations based on its outstanding engineering background, innovation and deep industry expertise. Commenting on the transaction, the Group’s President Anatoly Karachinsky said: “Streamlined corporate structure and buy-out of a minority shareholder helps maximise the IT Services segment’s return for shareholders, simplify planning and budgeting and further prioritise our business development strategies.”

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