Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 35 n°33

Posts Tagged ‘customers’

Autodoc launches special concessions programme for regular customers

Posted by fidest press agency su domenica, 31 Maggio 2020

Autodoc, benchmark in online sales of automotive spare parts in Europe, is launching its “Autodoc Plus” discount programme for regular customers. Customers who purchase car parts frequently from Autodoc will be able to reserve additional premium options at reduced prices, have their order prioritised and secure additional discounts on delivery costs and products. Autodoc Plus memberships can be reserved in three price categories, each with graduated benefits to customers. The idea behind this originated with customers’ inquiries regarding a benefits programme for frequent customers. The Autodoc Plus discount programme is part of the company’s constant effort to continually improve the customer’s experience. The launch of the “Autodoc Club” platform at the end of 2019 is part of this, alongside the expansion of the product range and improving the shop websites. This enhances the range on offer with digital advice. Autodoc Plus is expanding the range with additional benefits by means of premium features for active customers. Basic members receive a 20% discount on the “Secure Order” option, priority status for their orders and notification of which items are ready for rapid dispatch. Optimum customers have the discount increased to 35% and in addition receive twice the bonus credits in the parts dealer’s loyalty programme. For the highest level of Professional, the discount on Secure Order rises to 50%, and in addition to the abovementioned benefits there is a 30% discount on dispatch costs and a minimum discount of 20% on items in the online shop. Payment terms are either monthly or annually. Autodoc Plus is offered across Europe in almost all markets, with the exception of the United Kingdom, Norway and Switzerland. Autodoc Plus is already available on the desktop website and will soon come up on the mobile version. Customer inquiries will correspondingly be provided in the Autodoc App in the medium term.

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Comporium Celebrates 125 Years of Service to Customers

Posted by fidest press agency su giovedì, 12 dicembre 2019

Comporium, one of the nation’s leading independent telecom providers, will celebrate its 125th anniversary on December 10, 2019. Headquartered in Rock Hill, S.C., the company serves over 134,000 residential and business customers in South Carolina and North Carolina. Comporium’s history dates back to 1894, when its parent organization, Rock Hill Telephone Company, was issued its charter by the State of South Carolina. The business was sold to E.L. and Mary Barnes in 1912; a total of 433 lines were in operation at that time. As the communications industry advanced, so did the company’s service offerings to customers. To reflect this growth, RHTC and 10 affiliated businesses became known as Comporium Group in 2001. The rebranding and reorganization signaled a new era for the privately-held company, where the fifth generation of the Barnes family is currently on the job and leading Comporium into the future.
Today, Comporium provides a host of solutions to its residential and business customers. These include internet, voice, digital video, wireless, security monitoring and home automation, computer network services, and structured wiring and cabling. Areas served in South Carolina include York, Lancaster and Chester counties and parts of Lexington, Saluda, Edgefield, Orangeburg, Calhoun and Aiken counties. In North Carolina, full services are provided in Transylvania County and parts of Mecklenburg and Union Counties. Business services are available throughout the Charlotte metro region.As Comporium looks to the future and how it will meet customer demands in coming years, the company is poised to release several new products. A recent partnership with Alarm.Com brings with it exciting new options for customers with ReadyHome, Comporium’s security and home automation service. Subscribers who are signed up for the company’s video product will soon have access to a new streaming video service that will have an over the top (OTT) feel. Comporium STREAM TV, is planned to launch to customers in the first quarter of 2020 and will provide live tv via an internet-based app. The company is also working to innovate its original product offering, voice, offering cloud-based business services outside of its traditional service footprint. Behind the scenes, Comporium has recently made significant investments in upgrading its core network. Replacing hardware and upgrade connections, the company has moved to a mesh network. This means an even more reliable network for both residential and business customers. Comporium is also overhauling its Business Support System, sometimes referred to as its billing system. Both of these projects, expected to be completed during the next year, will give the company better tools to serve its customers now and in the future.

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Topcon Healthcare Selected to Ease Transition for IBM® Merge Eye Station and Merge Eye Care PACS Customers

Posted by fidest press agency su martedì, 15 ottobre 2019

Topcon Healthcare Solutions, a leading provider of medical devices and software solutions for the eye care community, announced today that it is partnering with IBM Watson Health Imaging in an effort to support a transition plan for their Merge Eye Station™ digital fundus imaging platform and the Merge Eye Care PACS™ web-based image management system, two products from their global eye care division that are being end-of-lifed (“EOL”) as announced previously.
As IBM plans to discontinue customer support for Merge Eye Care PACS and Merge Eye Station customers by the end of 2020, Topcon will provide a safe transition path for its customers, allowing them to migrate their patient data to Harmony, Topcon’s signature data management system that lets users automatically import images and reports from multiple diagnostic devices into a single web-based viewer. Topcon Harmony will provide seamless data migration from Merge and support all Eye Station users regardless of existing hardware. In addition, Topcon will offer a trade-in support program that gives all existing Merge customers the ability to upgrade to the latest Topcon imaging technology.

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Strategic Planning Solution for Community-Based Oncology Customers

Posted by fidest press agency su lunedì, 7 ottobre 2019

A new strategic planning solution for oncology practices is now available to customers through McKesson’s Business Advisory Services, a team of experts dedicated to helping specialty practices solve financial and operational challenges through consulting, analytics and technology. Strategic planning is a comprehensive engagement solution designed to help practices define priorities, identify strategies and tactics to meet their selected goals, and allocate resources to achieve their vision. The new offering was introduced today during the Onmark Oncology Practice Summit.
McKesson’s strategic planning process helps practices create a vision for the future, while equipping them with short-term tactical planning to drive momentum and results. The comprehensive planning process starts with an analysis of the practice’s data, so the McKesson team thoroughly understands its challenges and opportunities and the practice has baseline metrics to guide its discussion and decisions. This is followed by a facilitated retreat with physicians and key staff to align on top priorities and culminates in a detailed three-year action plan for each initiative selected by the practice, providing the structure to make daily decisions that follow the larger vision.Practices receive a wealth of benefits from strategic planning. Most importantly, the process helps create a common culture within a practice, fostering collegiality and teamwork by unifying physicians and staff around shared priorities and goals. Discussions are efficiently managed by McKesson’s experienced planning team to help participants resolve differences and come to a consensus. Through tried and true analytics designed to enable strategic planning conversations, practices can harness their own financial, patient and geographic data in a new and valuable way, allowing leadership to make sound data-driven decisions about their strategic priorities. The planning team also provides an objective, fresh perspective of the practice’s situation, offering national benchmarks for unbiased comparison.While many of the techniques of effective strategic planning can be employed across various industries, successful planning for community oncology practices requires specific expertise, including an understanding of how community oncology practices operate and a deep knowledge of national trends. McKesson’s Business Advisory Services is staffed with oncology experts with real-world knowledge and unparalleled expertise gained through managing more than 50 practices in The US Oncology Network. With more than 25 years of experience in helping oncology practices thrive in challenging environments and markets, McKesson is dedicated to empowering practices to succeed in today’s dynamic value-based landscape.

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Empathy Japan launch website from July 2019 to make it easier for overseas customers to order

Posted by fidest press agency su giovedì, 22 agosto 2019

Empathy Japan Co., Ltd. is offering a ROMPERS BEAR service making a stuffed bear from baby clothes used to be worn by a baby. It has been selected by a lot of customers in Japan for various kinds of occasions: as birthday gift of first year, for remembrance sake of childcare, and to treat mothers by themselves. Experienced craft persons sew every single bear carefully. We carry out all the processes from sewing to inspection in Japan.To see the ROMPERS BEAR, parents can remember the tender feeling from “parenting with care” sometime ago, at the same time, the kid can realize “his/her parents raised himself/herself in a loving way” with the ROMPERS BEAR.Rompers are holding babyhood’s loving memories they were used to slipped on and off the baby and washed every day. We hope these rompers are in visible places to the family even after the babyhood is over, not being put inside the drawer of chest. As a child gets older, parents might face quarrel with the child or get tired of taking care of him/her. But then, by seeing the ROMPERS BEAR, it can let them remember the first laugh or squeeze back by tiny soft hand and get the feel of tender smell.

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Splunk Customers and Partners Turn IoT Data into Action

Posted by fidest press agency su venerdì, 9 agosto 2019

Splunk Inc. (NASDAQ: SPLK), delivering actions and outcomes from the world of data, today announced that customers and partners across industries are improving customer satisfaction, reducing costs and achieving greater business efficiencies from Splunk’s enterprise Internet of Things (IoT) solutions. Through the creation of the Industrial IoT specialization within the Splunk Partner+ Program, Splunk has attracted industrial domain channel partners to accelerate real-time contextual insights and solutions to these new buyers.The Industrial IoT specialization enables partners with industrial data expertise to quickly develop Splunk-based solutions for industrial users, and it is the first vertical specialization within the Splunk Partner+ Program. Splunk and its partners are deeply engaged in helping their shared customers accelerate their digital transformation and successfully manage their enterprise and industrial IoT solutions. Initial partners with industrial specialization include Computacenter AG & Co oHG, ESE Engineering und Software-Entwicklung GmbH, GrayMatter, Malisko Engineering, Inc., Robotron Datenbank-Software GmbH, and Strategic Maintenance Solutions, Inc., and have expertise working with shared customers to manage industrial processes, assets and data. As a result, these partners develop and deliver high-value Splunk-based services and solutions to customers.

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Mouser Electronics Adds Local Customer Service in Brazil to Meet Design Needs of Area Customers

Posted by fidest press agency su mercoledì, 15 Maggio 2019

Mouser Electronics, Inc., the industry’s leading New Product Introduction (NPI) distributor with the widest selection of semiconductors and electronic components, today announced that it is expanding its Customer Service Center operations to Brazil. The new customer service team — Mouser’s first in South America — will support electronic design engineers, buyers and hardware innovators across Brazil, helping them to locate the newest products for their designs.Mouser’s new customer service operations in Florianópolis, Brazil, will have a full-service staff of team members, conversant in Portuguese and English, onsite to personally assist with orders, answer technical questions and respond to customer calls from across country. Customers can reach customer service representatives by dialing toll-free at 0800-892-2210 from any region in Brazil or by visiting the Mouser Brazil page at the global authorized distributor with the newest semiconductors and electronic components, Mouser gives design engineers, buyers and innovators easy access to the newest electronic components and comprehensive design resources. The Services and Tools site available on makes it simple for customers to search for products, personalize their orders and access their previous purchases, helping to speed time-to-market. With real-time availability 24 hours a day, 7 days a week, the site’s many resources offer unique capabilities that help customers in their design and creation processes.Unlike many distributors, Mouser takes a centralized approach with a single distribution center that streamlines operations, helping customers get their vast selection of the newest products and overall inventory first and faster. After experiencing several years of record business growth, Mouser is breaking ground on another major expansion at its global headquarters and distribution center in Texas. Once complete, Mouser’s campus at its global headquarters will encompass more than one million square feet of office and warehouse space, stocking over one million different electronic components for quick delivery worldwide.With its broad product line and unsurpassed customer service, Mouser strives to empower innovation among design engineers and buyers by delivering advanced technologies. Mouser stocks the world’s widest selection of the latest semiconductors and electronic components for the newest design projects. Mouser Electronics’ website is continually updated and offers advanced search methods to help customers quickly locate inventory. also houses data sheets, supplier-specific reference designs, application notes, technical design information, and engineering tools.

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KeepTruckin Expands Shifting Gears Buyout Program to Include Smart Dashcam

Posted by fidest press agency su martedì, 28 agosto 2018

KeepTruckin, the rated electronic logs and fleet management platform, today announced that new customers participating in its Shifting Gears buyout program will be offered free KeepTruckin Smart Dashcams for a year. Inspired by successful deployments by early adopters, the addition of the Smart Dashcam offers fleets of all sizes an affordable plug-and-play solution to improve safety, reduce risk, and streamline operations. Working together to form an integrated platform, the KeepTruckin Electronic Logging Device (ELD) and Smart Dashcam offer a tamper-proof solution that provides real-time visibility into events as they unfolded from the driver’s perspective. By expanding its buyout program to include the Smart Dashcam, KeepTruckin has removed previous financial barriers for small- to medium-sized fleets looking to deploy a modern fleet management system that integrates hours of service compliance and video intelligence in one package. Participating in the KeepTruckin Shifting Gears program helps fleets cover the cost of switching to KeepTruckin solutions and addresses the needs of many fleets and drivers who can’t change ELD providers without the risk of high fees. “We firmly believe that integrated dash cams are the way forward to making roads safer,” said Shoaib Makani, CEO and co-founder, KeepTruckin. “The addition of our Smart Dashcam to the buyout program will make video intelligence more accessible to fleets and is the first step in seeing safety technologies as standard equipment across the trucking industry.”Despite passenger vehicles being at fault in 85% of truck-passenger accidents, commercial drivers are more likely to be blamed when cases are litigated. Having undoctored recordings of critical events, such as hard braking, hard acceleration, or hard corners, provides fleet managers with transparency into events as they unfolded. Unlike other standalone, road-facing dash cams that are connected to vehicles and used by multiple drivers, videos recorded by the Smart Dashcam are automatically associated to a driver based on ELD data. By integrating hours of service with video monitoring, fleet managers are provided the context to clearly understand exactly what took place.To learn more about the Shifting Gears buyout program visit the KeepTruckin blog. Ready to get your offer? More information about our Shifting Gears buyout program that helps fleets easily switch to KeepTruckin can be found here. Additional details about the KeepTruckin Smart Dashcam can be found on the KeepTruckin blog and Smart Dashcam product page.

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Velodyne Customers Cheer New Pricing

Posted by fidest press agency su lunedì, 8 gennaio 2018

Dave_HallIn a surprise move, Velodyne announced a volume increase and cost reduction of its most popular LiDAR product, the VLP-16. The significant cost reduction—up to 50 percent lower in price—is paving the way for advanced autonomy and roadway safety. Since Velodyne’s announcement on January 1st, customer response has been enthusiastic. “Customers are cheering the lower cost of the Velodyne LiDAR, because it allows for widespread adoption of safety systems,” said Marta Hall, President and Chief Business Development Officer, Velodyne LiDAR.Inventor and visionary CEO David Hall of Velodyne LiDAR states, “We want to make 2018 a year of optimism for the autonomous vehicle, especially as the first waves of robocabs hit the road.” Velodyne LiDAR’s goal is the democratization of transportation safety by making it accessible to every man, woman, and child in the world as quickly as possible. This has been made possible by the cost reduction of Velodyne’s most popular sensor, the Puck VLP-16, which has spurred hope and excitement for the development and widespread availability of safe autonomous vehicles. “Wow! The VLP-16 pricing announcement came sooner than expected. This will allow us to evaluate 3D LiDAR for additional applications where cost is sensitive,” said a research & design manager.The exciting announcement has garnered overwhelming positive response. “This is brilliant and welcome news. Thank you for proactively bringing this cost reduction to us. We look forward to continuing to work with Velodyne,” said an automotive manufacturer. Another customer states, “with this cost reduction, we can use 3D perception to solve many of the issues we have with our current 2D-based robots.” This sentiment echoes Velodyne LiDAR’s mission to accelerate their customers efforts as much as possible.Demand for the VLP-16 was off the charts in 2017, and in just a matter of days the demand has increased even more. As a result, increased capacity will continue to be passed along as savings to customers. “With this cost reduction, we’ll be able to get more Pucks into the hands of more customers, support the growing number of autonomous vehicle development fleets around the world, and start creating a better tomorrow,” said David Hall.Velodyne LiDAR has significantly ramped up production of sensors due to the establishment of its San Jose Megafactory in 2017. The Megafactory has doubled its full-time employees within six months and continues to grow. “We have created hundreds of jobs right here in the Bay Area by creating LiDAR sensors that will ultimately benefit everyone on the roadway,” said Marta Hall. Furthermore, advanced large-scale automated manufacturing techniques are streamlined for increased high-quality production and reduced prices. Even as automation has increased, so has hiring as the company invests heavily in automation and the skilled support staff that it requires. Velodyne takes pride not only in its exceptional products, but also its investment in US-based production and boosting the local job market.Today, the Megafactory builds the highest performance range of Velodyne LiDAR sensors, including the Ultra Puck™ VLP-32C, the recently announced VLS-128, and the Velarray. “We have both ends of the spectrum – highest performance and solid state – which makes Velodyne best in class,” states Anand Gopalan, Chief Technology Officer, Velodyne LiDAR.The VLP-16 has already had an immediate and widespread impact on multiple industries, most notably automotive. “This sensor has opened the door for advanced LiDAR technology in several industries that benefit from real-time 3D data in a small form factor,” explains Mike Jellen, President, Velodyne LiDAR. It delivers a small, accurate, reliable, and affordable sensor for real-time 3D vision with 100 meters of range and a 360-degree field-of-view. Today, the VLP-16 is one of the most widely adopted and popular LiDAR sensors ever made. Its use cases are growing by the day, and span a multitude of industries, including automotive, freight, 3D mapping, unmanned aerial vehicles, industrial, and robotics. “As interest in LiDAR technology grows around the world, we’re gratified to know that the Puck will be one of the most widely used and accessible sensors available,” added Jellen.With the lower cost and burgeoning widespread accessibility, Velodyne’s vision of safety and accessibility in autonomy is being achieved. Velodyne LiDAR, the world’s leader of LiDAR sensors, is creating products that are of the highest quality with the intention of availability for all. The future is now. (photo: Dave_Hall)

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Sallie Mae Increases Savings Interest Rates for SmartyPig Customers

Posted by fidest press agency su sabato, 30 dicembre 2017

washingtonWashington. Sallie Mae, the nation’s saving, planning, and paying for college company, has raised savings interest rates for SmartyPig customers to some of the most favorable yields available in today’s marketplace.
SmartyPig, Sallie Mae’s free, FDIC-insured goal-based saving account, now offers customers an annual percentage yield (APY) of 1.15 percent on balances of up to $10,000, and an APY of 1.20 percent on balances greater than $10,000. With a SmartyPig account, customers can create one or more goals, save toward them by depositing funds automatically or whenever convenient, and make withdrawals at any time. SmartyPig interest rates are variable and subject to change. “We want to reward our customers for making responsible financial decisions, and that starts with saving money,” said Paul Thome, executive vice president, Sallie Mae, and president, Sallie Mae Bank. “Whether they’re saving for a college education, a family vacation, or next year’s holiday spending, SmartyPig can help customers achieve their savings goals.” SmartyPig recently received a 2017 America Saves Designation of Savings Excellence award, which is presented annually to financial institutions that promote sensible savings habits. Sallie Mae Bank is a finalist in the Best Online Bank category in the GOBankingRates Best Banks 2018 rankings, which will be announced on Jan. 9.Sallie Mae Bank, Member FDIC, is a subsidiary of SLM Corporation, commonly known as Sallie Mae. For more information or to open an account, visit
Sallie Mae (Nasdaq: SLM) is the nation’s saving, planning, and paying for college company. Whether college is a long way off or just around the corner, Sallie Mae offers products that promote responsible personal finance, including private education loans, Upromise rewards, scholarship search, college financial planning tools, and online retail banking. Learn more at Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

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Entrepreneurs’ dreams of saving the planet being crushed by economic reality

Posted by fidest press agency su domenica, 13 marzo 2016

Onu palaceEnvironmental entrepreneurs are being forced to forgo some of their green ideals despite the historic Paris COP21 summit agreement to cut greenhouse gas emissions, new research has found.The 1,000 largest companies alone are responsible for one-fifth of total global greenhouse gas emissions according to the United Nations Environment Programme, while a study by Duke University says the US needs to reduce emissions by 40 per cent by 2030 to reach the goal it agreed at Paris in December.But attempts by start-ups to set up environmentally-friendly businesses are being stymied by money-backers, suppliers and customers.
The study found some environmental entrepreneurs become disillusioned after having to compromise so much to attract investors and clients.Deniz Ucbasaran, of Warwick Business School, said: “Entrepreneurs passionate about green issues might need to be prepared for some soul searching as ‘enacting a brave new world’ through launching a new venture is unlikely to be without concession to others’ values.
“Attempts to ‘stand out’ by the entrepreneurs portraying their values and beliefs on the environmental benefits of the business are, in most part, counterproductive for gaining legitimacy from investors, suppliers and even customers or clients.
“Their ambitions to ‘break free’ and enact their ‘hopes and dreams to make a difference’ often need to be tempered by the realities of attracting investors and other stakeholders whose primary goal is making money and not environmental issues.“This led to some entrepreneurs to question if it was all worth it as they had to compromise the scope of their ‘green’ ambitions.”
Professor Ucbasaran and Dr Isobel O’Neil, of Nottingham University Business School, examined six new ventures over four years to understand how they gain support and investment for their paper Balancing “What Matters To Me” With “What Matters To Them”: Exploring The Legitimation Process Of Environmental Entrepreneurs published in the Journal of Business Venturing.
They conducted 18 interviews with the principle entrepreneur as well as 24 interviews with individuals involved in the ventures including investors, customers, employees and suppliers and analysed company documents.Professor Ucbasaran said: “First, the environmental entrepreneur’s own values and beliefs anchor initial decisions about how to gain support from investors, suppliers and customers: the ‘what matters to me’ stage.“But they are then toned down as their attention shifts to gain support from investors and other stakeholders: the ‘what matters to them’ stage. Eventually, the entrepreneurs arrive at an approach that tries to balance ‘what matters to them and me’.
“Lastly, the lack of harmony, caused by this balance often leads to some feelings of demotivation, stress and even led some of the entrepreneurs to question their entrepreneurial ambitions.”The research found the entrepreneurs were initially surprised by resistance to their vision of ‘making a difference’ and building an environmentally-friendly business, but the need to ensure the continued survival of their ventures forced them to adapt.“They realised a compromise was needed to gain legitimacy in order to engage investors and stakeholders, attract resources, and in turn, improve the prospects of survival and longer-term success,” said Professor Ucbasaran.“This saw the entrepreneurs shape their offering into one that was likely to be more widely accepted.”But such a shift in perspective often conflicted with the entrepreneurs’ original ideals and led to feelings of inauthenticity and mental stress.Coping strategies were developed to help, but Professor Ucbasaran said: “If left unresolved, these emotions might interfere with the entrepreneur’s well-being and the effective running of the business.“We found being a successful environmental entrepreneur involves balancing both the external demands of investors, suppliers and customers while also remaining true to one’s own values and beliefs.“However, we must offer a note of caution to entrepreneurs seeking to embed their values and beliefs into their businesses; balancing ‘what matters to me’ with ‘what matters to them’ is likely to demand less discussion of environmental or social change goals than perhaps hoped for.”

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8 Ways Volkswagen Can Regain Their Customers’ Trust

Posted by fidest press agency su martedì, 6 ottobre 2015

london-centralLondon, UK. Volkswagen’s concession of corporate wrongdoing in circumventing EPA (Environmental Protection Agency) testing in the U.S. has sent the global automotive industry into a tail spin and substantially pushed back developments in clean diesel technology and internal combustion engines (ICE) by years. The immediate impact of this crisis goes beyond Volkswagen and the U.S. reaching OEMs, many component suppliers, dealerships, regulatory authorities and testing agencies.
To sign up for the full insight on Frost & Sullivan’s strategies on the crisis surrounding Volkswagen, Frost & Sullivan proposes the following eight strategies Volkswagen can utilise to regain consumer trust, fuel sales volumes and develop sustainable revenue growth opportunities:
1. Focus on emerging markets
2. Position hybrid and electric powertrain as priorities
3. Focus on passenger safety
4. Position the company as a pioneer in sustainable mobility and synthetic fuels
5. Treat connected cars as a basic and major focal point
6. Bring Audi, Porsche, and other brands to the fore
7. Increase focus of commercial vehicle business
8. Conduct rigorous voluntary emission testing and certification
“The Volkswagen crisis could have far-reaching implications for the future of diesel powertrain, resulting in even more stringent regulations and higher investment costs,” said Frost & Sullivan Automotive & Transportation Senior Research Analyst Arun Chandranath. “Costs for carmakers to comply with emissions requirements could rise and consumers could be turned off by diesel cars.” The automotive industry was prepared for an anti-diesel sentiment with the shift in new technologies making them more efficient and environmentally friendly than some gasoline vehicles. Auto regulators have been more focused on climate change and greenhouse emissions than concerned for public health and air quality. Regulators are under immense pressure to ensure higher standards and to restore credibility. “Recovery will not be easy for the world’s largest auto manufacturer, however transparency and communication is essential for Volkswagen to win back the market and consumer trust,” concludes Chandranath. “Volkswagen’s recovery is critical for the overall health of the automotive industry. Currently, Volkswagen is standing trial, but everyone’s future is at stake.” Frost & Sullivan’s Intelligent Mobility ( Growth Partnership Service program provides detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

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Mergers: Commission clears acquisition of Schmolz Bickenbach steel distribution business by Jacquet Metal Service

Posted by fidest press agency su lunedì, 13 luglio 2015

The european commission has approved under the EU Merger Regulation the acquisition of six subsidiaries of Schmolz+Bickenbach AG of Germany by Jacquet Metal Service SA of France. All entities are active in distribution of steel products, namely stainless, carbon and speciality steels via stockholding centres throughout the EU. The Commission’s investigation found that the proposed transaction would raise no competition concerns as the market share increments are modest, the switching costs for customers are low, and customers will continue to have an adequate number of alternative suppliers in all relevant markets. The transaction was examined under the ordinary merger review procedure.

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New Customer Experience Strategies to Win “Fans”

Posted by fidest press agency su lunedì, 23 marzo 2015

Copenhagen-docks, DENMARK Frost & Sullivan is pleased to announce that Dr. Phil Klaus, Visiting Fellow, Cranfield University School of Management Centre for Advanced Research in Marketing, will be the keynote speaker at the 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange. This highly anticipated customer contact event will take place on 8-10 June 2015. Dr. Klaus holds multiple visiting professorships around the globe and is widely considered to be one of the leading customer service and marketing strategy experts in the field. His opening session is entitled, “Damned If You Do, Damned If You Don’t?! How to Design and Execute the Most Profitable Customer Experience (CX) Strategies.” Chris Brindley, Managing Director of Metro Bank, will be the keynote speaker on Wednesday, 10 June. A leading advocate of community banking with over 25 years experience in the retail banking industry, Mr. Brindley most recently succeeded in revolutionizing customer operations in UK banking. His customer-centric approach helped make Metro Bank an award-winning institution achieving record customer numbers, record deposit growth and record experience scores. Mr. Brindley will share some of these winning strategies in his keynote, “Creating Fans Not Customers.”Derek Williams, an international speaker, author and past Chief Executive of the Society of Consumer affairs, will be the Master of Ceremonies. Widely regarded as an international “guru” of customer service, Derek brings a tremendous amount of passion and energy to the field as he demonstrates in practical ways how to translate service into increased profits.The 9th Annual Customer Contact 2015, Europe: A Frost & Sullivan Executive MindXchange, is the place to be to help drive an enterprise-wide transformation and take customer experience excellence from an ideal to a reality. This prestigious event will explore the customer contact challenges senior executives worldwide face and will offer strategies and insights designed to help them outperform their competitors. Participants will benefit from panel discussions, interactive roundtables and extensive peer-to-peer networking opportunities, all hallmarks of Frost & Sullivan’s 2015 International Customer Contact Executive MindXchange Series.Registration is now open for the event, which will be held 8—10 June, 2015 at Scandic Copenhagen, Denmark. Senior executives from the United Kingdom, Switzerland, Germany, France, Sweden, Denmark, Finland and more than a dozen other countries will benefit from new ideas, creative approaches and case studies as well as highly interactive “think tanks” throughout the multi-day conference.Topics to be discussed all encompass the theme Next Generation Customer Care: Driving Real Change and include Delivering a Great Omni Channel Brand Experience; Serving Customers in Today’s Mobile and Digital World; and B2B Nuances: Transforming Your Customer Support to Drive Business Development and Growth.
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

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Mister Spex increases sales in 2014 to 65 million euros and is in the black

Posted by fidest press agency su martedì, 10 febbraio 2015

Goldman-Sachs-HQ-001In 2014 Mister Spex was once again able to grow further, increasing on a 47 million revenue in 2013 to 65 million euros this year. This represents an increase of 38 percent. In addition, the online glasses shop finished up last year for the first time in the black. For further European expansion Mister Spex has a total investment of 32 million euros. The money largely comes from the US investment bank Goldman Sachs, which invested earlier in the year at Mister Spex. A portion of these funds have now been used for expansion in Scandinavia: Norway’s contact lens online shop now belongs also to the Mister Spex group.
“We are pleased that we continued our course for growth in 2014 and could expand our position as the European leader in online optics now with 1.5 million customers,” said Mister Spex-founder and CEO Dirk Graber. “By achieving the profitability and stabilization of our position in Scandinavia with the purchase of Lensit, we are prepared to expand in existing and new European markets.” By mid-2013 Mister Spex already had acquired the Swedish online eyewear stores Lensstore and Loveyewear. Together with the newly acquired contact lens distributor Lensit in Norway Mister Spex becomes the second largest online optician in Scandinavia.
In 2015 Mister Spex aims, in addition to international expansion plans, to also develop the internal logistics of the company as well as the network of opticians with whom they work locally. Currently, the online eyewear shop is already working in Germany and Austria with 500 partners. “Customers of Mister Spex receive the all-round service they need when buying a pair of glasses.” said Mirko Caspar, co-managing director of Mister Spex. “Firstly our partner opticians offer free eye tests and adjustments to glasses. Secondly there is the largest assortment of immediately available designer eyewear at fair prices in our shop. We are therefore well placed to continue to grow this year and see the online glasses purchasing in Europe effectively strengthen.“ For 2015 Mister Spex aims to achieve an average double-digit growth.

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Monarch Airlines Launch New Flights to Croatia and Crete

Posted by fidest press agency su giovedì, 3 Maggio 2012

Gatwick South Terminal international arrivals ...

Gatwick South Terminal international arrivals concourse (Photo credit: Wikipedia)

London, (/PRNewswire) Leading scheduled leisure airline, Monarch, will launch new routes to ‘The Pearl of the Adriatic’, Dubrovnik, in Croatia and Heraklion in Crete. The flights will operate from Birmingham and London Gatwick airports from 1st May 2012 with fares, including taxes, starting from £29 one way (£72 return).
Flights to Dubrovnik will operate three times a week from London Gatwick airport and two times a week from Birmingham. Flights to Crete airport Heraklion will operate two times a week from both London Gatwick and Birmingham airports. The new routes are a continuation of Monarch’s expansion strategy revealed last year to focus on its scheduled services and expand its network to new leisure destinations across Europe.Kevin George, Managing Director of Monarch Airlines comments: “We are delighted to add both Croatia and Crete to our already extensive scheduled network of leisure destinations. The addition of these new routes further reinforces our expansion strategy and our position as the leading leisure-focused airline serving the Mediterranean and the Canaries.” He continues: “Dubrovnik is an extremely popular tourist destination with over a million holidaymakers visiting last year and Crete has always been a staple beach holiday favourite; we are therefore confident that our product offering is perfectly placed for the Croatian and Greek leisure market.”
Monarch, the scheduled European leisure airline, operates flights to Croatia, Cyprus, Egypt, Gibraltar, Greece, Italy, Portugal Spain and Turkey from Birmingham, London Gatwick, London Luton and Manchester airports. In addition to year-round low fares, Monarch also offers a bespoke “build your own class of travel” range of products and services both on the ground and inflight. All customers are allocated a seat at check-in but for those wishing to select where in the cabin they sit to ensure that families and groups are seated together, seats can be pre-booked from £5.99 per one-way flight. For customers looking for added comfort, extra legroom seats are also available offering up to six inches of extra space from only £9.99. Monarch recently launched ‘Air Packs’ enabling customers to build their own flights through transparent and pre-packaged optional extras, starting from just £20 per person per flight. The two new Air Packs are offered alongside the airline’s traditional “build your own class” product and are designed to give customers full visibility on price from the beginning of the booking process. Customers will be able to choose between two Monarch Air Packs; an Essentials Pack and a Premium Pack, combining extras such as allocated seating, hold baggage and access to online check-in. For further information or to book Monarch flights please visit

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Continued Growth for Wombat’s Holdings With New Budapest Hostel

Posted by fidest press agency su domenica, 4 marzo 2012

Budapest Váci street

Image via Wikipedia

London,(PRNewswire)City Hostel in Budapest, the upcoming offering of British businessman Ceawlin Thynn’s premium hostel chain Wombat’s Holdings, is expected to tap into growing demand among tourists for modern, comfortable but affordable lodgings in city centres.Situated on the newly redeveloped Király Street, buzzing with restaurants, shops and bars, the site of the City Hostel is a short walk from the main transport hub in Deák Square. Also within easy walking distance are all the city’s main attractions, including the State Opera, Andrassy Boulevard, the Cathedral, the Synagogue, Heroes’ Square, the Music Academy, the upmarket Liszt Ferenc Square, and the main shopping area of Váci Street. The hostel is due to open on 1 June 2012.Wombat’s Holdings GmbH – a high quality hostel chain already covering Berlin, Munich, Vienna – is widely regarded as the premium product in the industry having been voted best in the world by customers of Hostelworld in 2006, 2007, 2008 and 2009. British businessman Ceawlin Thynn, whose interests span the leisure, real estate, hospitality and financial services sectors, became Executive Chairman of Wombat’s in 2010 having acquired a majority stake in the business.

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Core Dynamics on a new financing round

Posted by fidest press agency su lunedì, 20 aprile 2009

Orangeburg, N.Y. (GLOBE Core Dynamics announced that it has recently closed on a new financing round of US$17.9 million. The new financing came from institutional and private investors and will provide the necessary capital to realize both its short and long term strategic plans. “This new capital coupled with the recent development of a new process for freeze drying human stem cells to be stored at room temperature will providethe company with a significant platform for growth,” stated Sachi Norman, CEOof Core Dynamics. “Core Dynamics has primarily focused on only a small segment of the cell therapy market with a very specific product. Having these funds will now allow us to increase our sales footprint both in and outside the U.S. as well as bring new products to market that will appeal to a broader range of customers,”said Revital Rodovsky, CFO.  Core Dynamics, with offices in New York and research and development facilities in Ness Ziona, Israel, is a pioneering biotechnology company focused on advanced cell preservation technologies. Core Dynamics will revolutionize the fields of cell therapy and transfusion medicine by dramatically enhancing product stability and providing new clinical applications not possible with conventional technology. Additional information can be found at

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