Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 15

Posts Tagged ‘Jackson’

Jackson Receives Prestigious Awards for Contact Center Excellence

Posted by fidest press agency su sabato, 7 aprile 2018

Jackson National Life Insurance Company® (Jackson®) earned four awards from the Service Quality Measurement Group, Inc. (SQM)1 for excellence in contact center service in 2017. Notably, SQM named Jackson a top-three Contact Center of the Year Finalist for receiving high ratings in customer and employee experience among a field of 500 leading international contact centers.
“Jackson’s associates work as a cohesive team to ensure our advisors receive the impeccable customer service they’ve come to expect, year after year,” said James Sopha, president of Jackson. “Our commitment to providing world-class customer service is a top priority at Jackson — it’s a promise we have strived to fulfill since we opened our doors more than 55 years ago. Regardless of the inquiry, our service team works tirelessly to help our distribution partners find the answers they need.”Additionally, Jackson received awards for the company’s commitment to providing superior service to advisors. In fact, according to SQM’s benchmarking survey, 95 percent of advisors gave Jackson’s customer service the highest possible rating on the survey. The survey also showed the contact center resolved 90 percent of inquiries in the first call. Along with Contact Center of the Year Finalist, the awards include:Contact Center World Class CX Certification for an 80 percent or higher rate of solving customer issues on the first call for at least three consecutive months.
Highest Customer Service — Financial Industry Award for recording the highest first-call resolution rating in the market.
World Class Employee Satisfaction Award for at least 50 percent of employees rating their overall experience of working in the contact center as “very satisfied.”
“These awards are only achievable because of our service-oriented, dedicated Operations associates and all the team members within the organization who support them each day,” said Laura Prieskorn, senior vice president and chief administrative officer for Jackson. “These combined efforts and strength of the overall Jackson team assist in providing the best possible service experience, which ultimately contributes to our award-winning results.”SQM bases its awards on the customer’s satisfaction with his or her service experience, the customer service representative and the resolution of the call. Feedback comes from customers who contacted Jackson as well as employees who work in a contact center. SQM benchmarks more than 500 leading North American contact centers annually and has conducted benchmarking studies since 1996. The 2017 awards are based on studies from Jan. 1, 2017 to Dec. 31, 2017.

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Jackson County Early College High School to Host “I Know Where I’m Going!” Event

Posted by fidest press agency su domenica, 11 febbraio 2018

school carolinaAt 9:30 a.m. on Saturday, February 17, 2018 at the school located at 404 College Drive in Sylva. This event will showcase seniors who have made decisions about their college choice and encourage those who are considering college applications. The event follows National School Choice Week 2018 – the nation’s largest-ever celebration of educational opportunities that took place January 21 to 27, 2018. More than 32,000 independently-planned events took place nationwide.The goal of the event is to celebrate great education choices in North Carolina and raise awareness among parents about school choice.“School Choice Week gives schools a change to showcase what they offer, like our strong college prep program,” said Rebecca Ensley, principal of Jackson County Early College.Media are encouraged to attend – contact Rebecca Ensley to make arrangements.Jackson County Early College is a public college preparatory school serving students in grades 9 to 12. It is located on the campus of Southwestern Community College and provides accelerated education to a wide range of high school students. Held every January, National School Choice Week is an independent public awareness effort designed to shine a positive spotlight on effective education options for every child. Through more than 32,000 independently planned events across the country, National School Choice Week raises public awareness of all types of educational choices available to children. These options include traditional public schools, public charter schools, public magnet schools, online learning, private schools, and homeschooling. Photo. school carolina)

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Winner of PubWest Best Holiday Book King of Style Special Holiday Promotion

Posted by fidest press agency su mercoledì, 4 dicembre 2013

The Guthrie Theater & Gold Medal Park

The Guthrie Theater & Gold Medal Park (Photo credit: jpellgen)

The 2013 PubWest Winner for Best Holiday Gift Specialty Book King of Style: Dressing Michael Jackson Is A Must-Have Holiday Gift
Special Offer for the Holidays from Dec 2-24th Includes Reduced Shipping Worldwide and Autographed Copies from Fashion Designer
Los Angeles, California….Dec 2, 2013 …..This year’s 2013 Gold Medal PubWest Award Winner for Best Holiday Gift Specialty Book, The King of Style: Dressing Michael Jackson, authored by fashion designer Michael Bush who served as Michael Jackson’s longtime personal designer for 25 years, has announced a special holiday promotion for Holidays 2013. The book which has gone on to become a best-seller and a favorite for fans around the world won the 2013 Gold Medal at this year’s PubWest Awards for Best Gift-Holiday-Specialty book. In celebration of the award, Michael Bush, the author, will personally autograph and date each book ordered as a Christmas or holiday gift. In addition to the exclusive offer, all books ordered for the holidays will receive reduced international shipping. The promotion runs from December 2, 2013 through December 25, 2013 at midnight ESTThe King of Style: Dressing Michael Jackson, is the first art-driven book about the costumes, apparel, shoes and accessories created and worn by Michael Jackson includes hundreds of lavish photographs and a behind-the-scenes-look into the process of collaborating with the world’s most legendary and powerful entertainer of our time. The book includes personal stories from the author, never before seen photographs and a fascinating look into the world of fashion that only Jackson could have created. It has gone on to win rave reviews from fans, critics and media from around the world. In addition to the PubWest Award the book has also been awarded the Independent Publishers 2013 Gold Medal Award.“I am beyond thrilled that the book has won the Gold Medal at the PubWest Design Awards this year for best Holiday Specialty Gift book,” said author Michael Bush. “Working with Michael Jackson for as long as I did was inspiring, fascinating and remarkable. Having now received two Gold Medal Awards from two different award programs only reiterates what a tribute this book is to Michael’s enduring legacy and what a fantastic holiday gift it would make for any fan”

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