Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 279

Posts Tagged ‘midsize’

Sallie Mae Named One of America’s Best Midsize Employers

Posted by fidest press agency su lunedì, 21 ottobre 2019

For the second consecutive year, Forbes has named Sallie Mae one of America’s Best Midsize Employers. Sallie Mae was ranked in the top 10 in the banking and financial services category.
Forbes, in partnership with market research company Statista, surveyed 50,000 Americans working for businesses with at least 1,000 employees. The respondents were asked to rate how likely they’d be to recommend their employers to others. Statista then asked the respondents to nominate organizations in industries outside their own. The list ranks 500 midsize employers, across 25 different industries, that received the most recommendations.Sallie Mae offers a comprehensive employee benefits program that features paid leave, including 12 weeks of paid parental leave; medical, dental, and vision care; a company-matched 401(k) plan; an employee stock purchase plan; tuition reimbursement; and a family scholarship program.In communities where its more than 1,800 employees live and work, Sallie Mae actively organizes and participates in volunteer activities, supports nonprofit organizations with charitable contributions, and awards scholarships to deserving students. Since 2016, Sallie Mae employees have raised nearly $175,000 for the company’s Bridging the Dream Scholarship Program.
Sallie Mae (Nasdaq: SLM) believes education and life-long learning, in all forms, help people achieve great things. As the leader in private student lending, we provide financing and know-how to help make college happen and offer products and resources to help customers make new goals and experiences, beyond college, possible. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

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Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies

Posted by fidest press agency su sabato, 27 luglio 2019

Zendesk, Inc. (NYSE: ZEN) today released new research and insights from more than 9,000 small and midsize companies, analyzing the gaps between companies’ perceptions of the customer experiences they deliver and the reality. While results indicate differences in small and midsize businesses’ ability to meet the growing expectations of customers, one discovery is consistent: fast-growing companies are more likely to take an omnichannel approach, offering a seamless and connected experience for communicating with customers across multiple channels.Acknowledging the need to provide support over the same channels customers use to communicate with family and friends, more than two-thirds of customer experience leaders at both small and midsize businesses say they evaluate success based on providing multiple ways to contact customer service. However, less than 35 percent are truly omnichannel, highlighting that many companies are failing to deliver on the customer experiences they know are important. In fact, the midsize companies outpacing their peers in growth are nearly 60 percent more likely to take an omnichannel approach to customer service while growth leaders in the SMB group are 41 percent more likely to be omnichannel.
Another surprising finding: while more than 50 percent of leaders say offering self-service is important, only 15 percent of midsize teams and 9 percent of small businesses let customers find answers themselves, according to leaders at these companies. This means that few midsize businesses and even fewer small businesses utilize self-service capabilities to allow customers to easily address their own questions and save support agent resources for more complex requests.For both small and midsize companies, Zendesk Benchmark research and survey results also reveal a disconnect in the ability to understand customer data across the business. Many companies are underutilizing apps and integrations to track key customer data even though leveraging customer data from priority areas such as social media, customer surveys, and more would give support teams the insights needed to improve customer engagement. Two-thirds of SMBs aren’t even collecting customer satisfaction scores.

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