Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 32 n° 259

Posts Tagged ‘omnico’

Omnico: 92% of U.S. Consumers Frustrated When Shopping in Store

Posted by fidest press agency su domenica, 11 agosto 2019

92% of U.S. shoppers get frustrated when shopping in a store, with 86% annoyed at waiting for a refund, 52% angry about waiting to pay and 49% ready to boil over if they are unable to find what they want.Alaskans are more likely to get hot under the collar about waiting to pay (67%), than for example, New Yorkers (57%), Nebraskans and Virginians (50%), or Montanans (36%).The figures are revealed in the Omnico US Retail Research report, exploring shopping frustrations of 2,008 consumers right across the U.S.A., along with their attitudes to technology.Nearly three-quarters of respondents (74%) say technology will make shopping easier. 86% want to use scan and pay cell phone or tablet apps so they can skip lines and save time, while 82% are ready to use kiosks to make in store payments quicker and simpler. More than half (52%) say enabling payments at kiosks will improve their experience.
The U.S. in store shopper’s embrace of technology includes loyalty programs. Almost seven-in-ten (69%) will use loyalty programs integrated into an app so users can collect and spend points or rewards. And 51% are ready to use a cell phone app or a kiosk to order food and drinks in advance when they on a shopping trip.

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