Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 30 n° 328

Posts Tagged ‘zendesk’

Zendesk To Present At Upcoming Investor Conferences

Posted by fidest press agency su venerdì, 9 novembre 2018

Marc Cabi, Vice President of Strategy and Head of Investor Relations, will present at the UBS Global Technology Conference in San Francisco, California on Wednesday, November 14, 2018. Zendesk’s presentation is scheduled for 8:45 a.m., Pacific Time.
Tom Keiser, Chief Operating Officer, will present at the Wells Fargo Tech Summit in Park City, Utah on Tuesday, December 4, 2018. Zendesk’s presentation is scheduled for 2:20 p.m., Mountain Time.A live webcast of each presentation will be accessible by visiting Zendesk’s investor website at investor.zendesk.com. An archived version will be available for six months.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 16 offices in North America, Europe, Asia, Australia, and South America. Learn more at http://www.zendesk.com.

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Zendesk Releases Benchmark Guide for Enterprise Reports

Posted by fidest press agency su mercoledì, 3 ottobre 2018

Zendesk, Inc. (NYSE: ZEN) today released the Zendesk Benchmark Guide for Enterprise. The new research reports feature insights and best practices for two different types of large companies: Digital Natives that have been considered digital since their founding, and Digital Transformers, more traditional companies that are in the process of modernizing their approach to customer support.The report details what sets companies with the most sophisticated customer support operations apart from their industry peers. For both Digital Natives and Digital Transformers, the companies with the best performing support teams share a commitment to scalability, consistency, innovation, and proactive customer service.One surprising finding: a company’s age isn’t the primary factor linked to its approach to customer support. In fact, plenty of younger companies are still working to modernize their support operations, while several established companies have already mastered the digital landscape.The high performers in both groups also view their support software as a platform, using apps, integrations and APIs to give agents the information they need to move quickly, maintaining consistency and context across channels. For both Digital Natives and Digital Transformers, Zendesk Benchmark data shows the companies that face the most challenges are those that directly serve consumers. Traditional enterprise companies that are B2C have a higher volume of requests, lower customer satisfaction scores and the slowest reply times of all company types, implying a digital transformation is most urgently necessary for this group.At the same time, Digital Native companies in the B2C category still face high customer expectations while handling a massive volume of requests. They see nearly eight times the volume of customer requests and have an average customer satisfaction score that is nearly 10 percentage points lower than companies serving other businesses or operating internally. While these large companies tend to take full advantage of their support software, they see a constant need to innovate and scale to keep up with changing customer expectations. Digital Natives and Digital Transformers also differ in their self-service capabilities. Digital Native help centers have twice as many articles and a ratio of self-service content views to total ticket volume that is five times higher than that of more traditional enterprise companies. The takeaway for Digital Transformers is that investing more in self-service can lower costs, drive better customer satisfaction scores and improve agent efficiency.

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Zendesk to Present At Upcoming Investor Conference

Posted by fidest press agency su lunedì, 6 agosto 2018

Marc Cabi, Vice President of Strategy and Head of Investor Relations, will present at the Canaccord Genuity Growth Conference at the InterContinental Boston hotel in Boston, Massachusetts on Wednesday, August 8, 2018. Zendesk’s presentation is scheduled for 8:30 a.m., Eastern Time.A live webcast of the presentation will be accessible by visiting Zendesk’s investor website at investor.zendesk.com. An archived version will be available for six months. The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at http://www.zendesk.com.

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Zendesk Names InaMarie Johnson Chief People Officer

Posted by fidest press agency su venerdì, 29 giugno 2018

Zendesk, Inc. (NYSE: ZEN) today announced the appointment of InaMarie Johnson as its first Chief People Officer. She will report to Mikkel Svane, Zendesk’s CEO, founder and chairman.
“We’re constantly investing in the development and engagement of our employees at Zendesk as we grow our teams globally,” Svane said. “InaMarie’s track record as a strategic and visionary leader makes her uniquely qualified to guide our people through our next stage of growth.”
Johnson has over 24 years of experience scaling large global teams at the enterprise level. Most recently she was Senior Vice President and Chief Human Resources Officer at Plantronics. In her new role, she will oversee Zendesk’s human resources, talent acquisition and workplace experience functions, as well as lead the vision for the employee experience company wide.
“I came to Zendesk because I believe in the passionate employees here and their authentic mission to empower organizations everywhere to build the best customer experiences,” said Johnson. “I am thrilled to be onboard to continue to invest in the company’s most valuable strengths as it enters its next chapter: its people and its culture.”At Plantronics, an audio communications company with over 3,000 employees worldwide, Johnson led a global team focusing on human resources strategy and driving growth, development, and engagement.Prior to that role, she was the Chief Human Resources Officer at UTi Worldwide, a $4 billion supply chain management company with more than 20,000 employees and 370 offices in over 60 countries. Before that, she served in multiple leadership roles including VP of HR, Functional Transformation at Honeywell, leading high-performing global teams and overseeing everything from organizational design and talent management to learning and diversity.Johnson holds a Bachelor’s degree in Social Sciences, with an emphasis in Human Resource Management, from the University of California at Berkeley, and a Master’s degree in Organizational Management from John F. Kennedy University.

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Zendesk to Present at Upcoming Investor Conferences

Posted by fidest press agency su lunedì, 28 maggio 2018

Marc Cabi, Vice President of Strategy and Head of Investor Relations, will present at the Cowen and Company Technology, Media & Telecom Conference at Lotte New York Palace hotel in New York, New York on Thursday, May 31, 2018. Zendesk’s presentation is scheduled for 2:10 p.m., Eastern Time.Tom Keiser, Chief Operating Officer, and Marc Cabi, Vice President of Strategy and Head of Investor Relations, will present at the Bank of America Merrill Lynch Global Technology Conference at The Ritz-Carlton hotel in San Francisco, California on Tuesday, June 5, 2018. Zendesk’s presentation is scheduled for 3:05 p.m., Pacific Time.
A live webcast of each presentation will be accessible by visiting Zendesk’s investor website at investor.zendesk.com. An archived version will be available for six months.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at http://www.zendesk.com.

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