Fidest – Agenzia giornalistica/press agency

Quotidiano di informazione – Anno 34 n° 316

Workforce scheduling at airports

Posted by fidest press agency su martedì, 8 marzo 2016

WorkforceAirports are buzzing with activity 24/7. A variety of personnel with different tasks need to function as a single organism to perform well, just as in a beehive. From cleaning to security, emergency response, information desks, maintenance and trolley logistics, the right person has to be at the right spot to prevent dissatisfaction or even delay. The importance of seamless workforce scheduling at airports is obvious, as well as the specific challenges which have to be overcome. This article describes the specific challenges of workforce scheduling at airports and how to address them.
To some workforce schedulers at airports, the description of a flexible, reliable and smart system must sound like science fiction, because even nowadays a lot of them still perform their planning activities manually and/or with Excel. However, it really does exist!
Mr. Michael Timmermans, specialized in Human Logistics Management, has experienced the progress achieved by using ORTEC Workforce Scheduling for the Schiphol Group. Mr. Timmermans explains: “The software system is used for a selected number of services, to schedule airport operations airside, passenger services, security, technical operations, maintenance and emergency response. But the system is also able to apply more complex restrictions, which makes it suitable for civil servants like customs and the military police, who are not allowed to work all weekends or the nightshift after they’ve reached a certain age. The system really supports the management of complex challenges like ageing, fluctuations in workload and exchanges, even over the longer term.” Although the system is able to handle different departments, organizations and complex restrictions, the endless possibilities are not yet being used. Mr. Timmermans explains: “We all want to maintain the status of Schiphol as Europe’s preferred airport, but that is easier said than done. Schiphol is serviced by a combination of at least twenty different commercial and civil organizations and looks a lot like a beehive with layers of honeycomb and many different cells. The challenge is to think beyond perceived boundaries or differences. All play a key role in executing key processes concerning the passengers. It would be a lot easier and less time consuming if we were to focus on the process and have everybody use the same system. There are possibilities for exchange at peak times, when scheduling is based on skills, location and availability, instead of the department somebody belongs to. It just takes a different mindset and the will to share information. If we did that, it would be easier and cheaper to share and solve our shared challenges like peak time, ageing and exchanging, even over the longer term.”
ORTEC is one of the largest providers of advanced planning and optimization solutions and services. Our products and services fully optimize fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, logistics network planning, and warehouse control. We offer stand-alone, custom-made and SAP® certified and embedded solutions that are supported by strategic partnerships. Our 750 employees support over 1,800 customers worldwide from offices in Europe, North America, South America, and Asia Pacific.

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